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Customer SupportMaintenance Requests

Maintenance Requests

Request for Maintenance

Ready to request maintenance for your property? Before sending out, make sure your question or issue has not already been answered in our Common Issues breakdown. If you need help with your specific account, try logging into your account first.

Common Issues Roads

With over 50,000 miles of forest roads, Rayonier has a running list of maintenance issues and has to prioritize requests based on available resources. When sending a road maintenance request please refer to priority scale below and include in your request.

  • High: Main access roads with washout and culvert blow-out that are impassable (even with 4-wheel drive).
  • Medium: Secondary roads with large mud holes and deep holes holding water over tires that are impassable (even with 4-wheel drive).
  • Low: Roads with any of the above instances that are passable, including a washboard road, potholes, sandy road, or a road in need of grading.
Locks
Proper lock installation

Hunt clubs are allowed to install personal locks on roads entering directly into their RLU. Locks should be added to the existing chain by removing one link of chain and should never “lock out” another previously installed lock.

Gates

New gates may be installed at the club’s expense. Hunt clubs are required to obtain prior approval for gate locations from their respective Resource Development Manager and must adhere to the following rules:

Gate Installation Rules
  1. Gates placed on intersecting roads must be placed 40+ feet from the intersection to allow for sufficient log truck tracking/turning when hauling wood.
  2. Gates must be in "good condition" and must be fully functional (not rusted out or broken).
  3. Gates must be actual gates, not cable gates or barb wire gates, and should be 16 feet long.
  4. Gates must be secured to a post by a chain and the hunt club's lock. The chain must be small enough (not industrial grade) that Rayonier can remove a link with bolt cutters to add our lock at our convenience.

Rayonier should be contacted when gate installation is complete so we can plan to install our locks.

Proper Gate InstallationProper Gate Installation

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